Delivery and Collection Information
UK Deliveries
Our UK delivery service is available online. All our UK online orders are shipped by a tracked express courier service - DPD or DX.
Mainland UK Delivery Charges*
Orders over £50 inc VAT - FREE
Orders below £50 inc VAT - £5.99
All orders are scheduled for a Next Working Day Service (Monday to Friday).
If an order is placed before 1pm on a weekday, it will be despatched the same day. If an order is placed after 1pm on a weekday, we will try our best to despatch same day but cannot guarantee in which case, we will despatch on the next working day. We use a trusted fully-tracked service to ensure your order arrives swiftly and in perfect condition. You will receive an email and text message to track your order.
Orders placed at the weekend or after 1pm on a weekday will be shipped on the next working day and delivered within 1-2 days.
For example, an order placed on a Sunday - the item will usually be delivered on Tuesday.
We can deliver throughout the mainland UK, and to the majority of non-mainland UK areas.
Please note, due to external factors that affect road services, we cannot 100% guarantee next-day delivery. Please ensure you order within plenty of time for your project and allow 48 hours before contacting our Customer Service team.
Packaging
All of our packaging is custom designed to ensure the safe and secure delivery of all your online paint orders. Of course it's not invincible and spillages can happen in transit but we've gone to great lengths to minimise this.
- All of our tins are taped before being bagged in a recyclable plastic bag
- The bagged tin is then placed into a custom fit, recyclable cardboard insert top and bottom
- The tin in its bag and inserts, is then placed within a heavy duty, recyclable cardboard box
- The outer box is then taped up ready for labelling and shipping
We're confident your order will arrive safely but should you have any issues or concerns, please don't hesitate to contact us.
Shipping Restrictions
Delivery to some AB, HS, IV, KA, KW, PA, PH, ZE postcodes, Highlands & Islands, and Northern Ireland may take longer.
Orders for the following SKUs will be posted Royal Mail 2nd Class; TRADESHADECARDS, DESIGNERSHADECARDS, WOODCARESHADECARDS
*Additional charges apply for delivery to the Isle of Wight, Isles of Scilly, Scottish Highlands & Islands (some AB, HS, IV, KA, KW, PA, PH, ZE postcodes). Contact us on [email protected] for a shipping quote, or for more information.
Unfortunately, we are unable to ship to the Channel Islands or the Isle of Man. We are currently unable to ship to Northern Ireland.
International Deliveries
International deliveries are currently unavailable.
Store Collections and Click and Collect
A call & collect service for customers is available at our stores. Visit our store page for details and opening times.
Click and Collect is also available via our website, details are shown at checkout.