Free UK mainland delivery on orders over £50*

Terms & Conditions

We are The Paint Shed Limited, trading as The Paint Shed, a UK limited company registered in Scotland:

Address: 8-9, 20 Munro Rd, Stirling FK7 7UU
Registration no: SC031414
VAT No: 829 260 224

www.thepaintshed.com is operated by The Paint Shed Limited. Any references to 'we', 'us', 'The Paint Shed', 'thepaintshed.com' or similar terms is a reference to The Paint Shed Limited.

1. Introduction

1.1 By making a purchase with us, you agree to the following terms and conditions.

1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with The Paint Shed.

1.3 These terms and conditions can be altered at any time, so you should read them every time you make a purchase on this website. The publish date is stated at the bottom of this document.

2. The contract of sale

2.1 On occasion, an item may be mispriced. If you purchase a mis-priced item, we reserve the right to cancel the contract and relist the product at the correct price.

2.2 We reserve the right to cancel any order at any time prior to delivery, for any reason - no contract of sales exists until your order is verified by a member of staff. Our initial order status ‘Processed’ does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must occur before the contract of sale exists. Further, we reserve the right to degrade the order status from 'Pick in progress' to 'Declined' should your order become unacceptable for any reason.

2.3 The contract made between us through any transaction is governed by UK law, using only the English language.

3. Privacy

Please refer to our Privacy Policy.

4. Delivery

4.1 Information about UK deliveries can be found here.

4.2 Information about International deliveries can be found here.

4.3 Lost deliveries. We use the UPS or DPD for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive within the agreed timescale. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost by the courier.

4.5 In the case of a parcel being signed for but the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the courier to confirm the delivery details, and the courier will contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.

4.6 Most orders shipped by The Paint Shed require a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office/delivery depot.

4.7 Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Couriers consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address or obtain the delivered parcel from the signatory.

4.8 If an item is returned to us undelivered because it was not collected or received by the recipient, we reserve the right to charge delivery charges for subsequent deliveries.

4.9 When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.

5.0 If collecting an order or purchasing in store, we will not accept liability for the paint once it leaves the premises. 

5. Prices

5.1 All of our prices are published both including VAT and excluding VAT.

5.2 Our prices may change daily. We may update prices during working hours.

5.3 All manufacturers generally have price increases throughout the years, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable.

6. Returns and exchanges

Please refer to our returns and exchanges policy,

7. Copyright

7.1 All text and images on this website remain either the copyright of The Paint Shed or the copyright of the paint manufacturer. Usage of any of this material is prohibited unless authorised by the copyright holder. The Paint Shed is authorised to use all images that are used on this website.

7.2 If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.

8. Risk and title change

The risk of loss and damage of products is assumed by you from the moment the product(s) are delivered.

9. Colour accuracy

We've made every effort to make the colours appearing on screen as close as possible to the ones sold by us that you will actually use. Unfortunately, we cannot guarantee an exact colour match to the screen colour, colour card or any other paint. The colour appearing on the screen should not be relied upon as being accurate. Paint swatch colours will vary depending on your screen settings.

10. Colour and paint

Specific colours entered by customers online, using the "colour required" text box, that are from a recognised designer range of colours, will be supplied with the "closest visual colour" from the selected manufacturers' own listed range of colours and shades. This will be carried out by eye and is a subjective decision by The Paint Shed. We will freely give assistance on all the products that appear on our website where individual knowledge exists, however, we are unable to comment on any brands that we do not stock or sell. It is important that you know that we cannot accept returns or refunds for specially mixed or tinted paint colours once purchased, whether they have been opened or not. This is because each colour is made to order and therefore cannot be restocked. Please note, that all paints on our website will be mixed to order unless specifically stated otherwise.

Paints purchased from other suppliers will not necessarily match those supplied by The Paint Shed and ready-mixed versions of paint will not match a mixed to order colour of the same name, number or code. If you have previously purchased paint and need to replicate the colour, we recommend you purchase a tester or small quantity to check the colour is correct before committing to a large purchase. Please be sure that what you have ordered is the correct colour, shade and finish you require.  

In the event of a colour dispute, you will be required to return all tins purchased at your own cost for analysis and inspection by the manufacturer. Results of analysis depend on the brand involved and can take many weeks. This is because the manufacturers will be looking to establish if there is a fault with a batch or if there is a problem with their paint. Once this analysis is complete and we have received the results from the manufacturer we will write to you with the findings of the report. No credit or replacement of the goods will be offered without prior receipt of the report and any subsequent settlement will be as instructed by the manufacturers and limited to and not exceeding the cost price of the goods. No settlement will be offered toward labour costs or any other loss in any circumstance.

11. Mobile Terms of Service

 

The Paint Shed mobile message service (the "Service") is operated by The Paint Shed (“The Paint Shed”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

 

By consenting to The Paint Shed’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Paint Shed through your wireless provider to the mobile number you provided, even if your mobile number is registered on any Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

 

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Paint Shed. Your participation in this program is completely voluntary.

 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

 

You may opt-out of the Service at any time. Text the single keyword command STOP to PaintShed or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Paint Shed mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to PaintShed or email [email protected]

 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

12. Promotions

12.1 Free Express Delivery On Orders Over £50

This offer entitles UK customers to free mainland UK shipping on orders over £50, placed on www.thepaintshed.com (The "Offer"). The Offer is valid to UK customers placing orders for delivery to the UK mainland only. This does not include deliveries to the Scottish Highlands, the Scottish Islands, Scilly Isles, and Northern Ireland, these are subject to delivery charges. Offer may not be applied retrospectively or in combination with any other offer or discount. The Paint Shed reserves the right to terminate or change this Offer without notice.

12.2 First Purchase Discount

This offer entitles you to a percentage off your first purchase, only eligible for new subscribers to The Paint Shed newsletter (the “Offer”). The percentage discount is clearly stated at sign-up and in the first email the subscriber receives. The Offer is valid as of 09:00 GMT 14th October 2021 and will expire once it has been redeemed. The Offer is valid to UK customers only purchasing directly from www.thepaintshed.com. To redeem Offer, enter the promotional code at the online checkout (redeemable once per customer). Offer applies to full price items only. Offer excludes delivery charges. Offer cannot be used in conjunction with any other promotional codes. Offer may not be applied retrospectively or in combination with any other offer or discount.  The Paint Shed reserves the right to terminate or change the Offer without notice.

12.3 Trade or DIY Customer Discount

This offer entitles you to 10% off full-price products sitewide (excluding shipping charges)(“The Offer”). The Offer is valid as of 00.00 GMT 15th January 2024 GMT to 00.00 GMT 25th January 2024. The Offer is valid to UK customers only, purchasing online directly from www.thepaintshed.com. To redeem Offer, enter the promotional code at the online checkout. Offer applies to full-price items only. Offer excludes shipping charges. Offer cannot be used in conjunction with any other promotional codes. Only one promotional code can be used. Offer may not be applied retrospectively or in combination with any other offer or discount.  The Paint Shed reserves the right to terminate or change the Offer without notice.

12.4 Social Media Advertising Codes

This offer entitles you to a discount off full-price products sitewide (excluding shipping charges)(“The Offer”). The Offer is valid to UK customers only, purchasing online directly from www.thepaintshed.com. To redeem Offer, enter the promotional code in the advert at the online checkout. Offer applies to full price items only. Offer excludes shipping charges. Offer cannot be used in conjunction with any other promotional codes. Only one promotional code can be used. Offer may not be applied retrospectively or in combination with any other offer or discount.  The Paint Shed reserves the right to terminate or change the Offer without notice.

12.5 Search Engine Advertising Codes

This offer entitles you to a discount off full-price products sitewide (excluding shipping charges)(“The Offer”). The Offer is valid to UK customers only, purchasing online directly from www.thepaintshed.com. To redeem Offer, enter the promotional code in the advert at the online checkout. Offer applies to full price items only. Offer excludes shipping charges. Offer cannot be used in conjunction with any other promotional codes. Only one promotional code can be used. Offer may not be applied retrospectively or in combination with any other offer or discount.  The Paint Shed reserves the right to terminate or change the Offer without notice.

12.6 February Deal: 10% Off Selected Paint and Primer

This offer entitles customers to 10% off selected products. Applicable products are listed at https://www.thepaintshed.com/deals.  The Offer is valid from 09.00 GMT 5th February 2024 until 11.59 PM GMT on 11th February 2024. While stocks last.  Offer is valid online, and in The Paint Shed stores. Offer excludes delivery charges. Offer cannot be used in conjunction with any other promotional codes. Offer may not be applied retrospectively or in combination with any other offer or discount.  The Paint Shed reserves the right to terminate or change the Offer without notice.

12.7 Kilmarnock New Store Opening Prize Draw

  • This prize draw is open to residents of the UK, aged 18 or over except for employees of The Paint Shed, their families or any supplier associated with this prize draw.
  • One entry per person. Enter by following the instructions on the social media post.
  • It is the participant’s responsibility to ensure that the contact details and email address held by the Promoter are valid and correct.
  • One winner will receive £150 worth of store credit to spend in our new Kilmarnock branch. All prizes are non-transferable and there are no cash alternatives. Winners may not receive more than one prize.
  • No purchase necessary.
  • All values include VAT.
  • The prize draw winner will be selected at random within 7 working days of the promotion end date.
  • The winner will be notified by email or telephone within 7 days of the draw and the prize will be organised within 7 days thereafter. Prize to be claimed in one transaction. Any product not included in the prize draw will be chargeable at the advertised rate. Any balance beyond the prize will be payable by the customer before goods are dispatched.
  • The winner agrees to the use of their name and image in any publicity material. Any personal data relating to the winners or any other entrants will be used solely in accordance with current (UK) data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • The Promoter reserves the right to cancel, amend, terminate or suspend this promotion or any entry at any time with no liability to any participant or third party.
  • All decisions by the Promoter are final in relation to any result, dispute or prize.
  • Promoter: The Paint Shed Limited, Unit 8 & 9, 20 Munro Road, Stirling, FK7 7UU.
  •  

12.8 14% Off Sitewide

This offer entitles you to 14% off  full-price products sitewide (excluding shipping charges)(“The Offer”). The Offer is valid as of 08.00 GMT 14th February until 11.59pm GMT 14th February. The Offer is valid to UK customers only, purchasing online directly from www.thepaintshed.com. To redeem Offer, enter the promotional code at the online checkout. Offer applies to full price items only. Offer excludes shipping charges. Offer cannot be used in conjunction with any other promotional codes. Only one promotional code can be used. Offer may not be applied retrospectively or in combination with any other offer or discount.  The Paint Shed reserves the right to terminate or change the Offer without notice.

 

 Last updated: 13th February 2024